Buyers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a) Manufacturing defects.
b) We delivered the wrong item.
We do not allow returns due to change-of-mind or late delivery.
Product return policy and procedures
(a) Stay Calm and Contact Us.
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need to get a few photo or video of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Contact us and we will let you know our warehouse address.
(ii) How to pack the return parcel. Please ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and is well sealed.
(c) Exchange or Refund? Buyers shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (similar SKU). However, in the event where the particular item is out of stock, We shall refund the amount to you.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it takes two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and we will try our very best to shorten the process.
(e) Delivery cost. Delivery cost for returning item shall be borne by buyer
Refund or replacement will not be applicable for the following situations:
a) Missing Original packaging
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as undergarments, adult toys)